Παραπομπή σε μορφή APA (7η εκδ.)

Behr, K., Kim, G., & Spafford, G. (2010). The visible OPS handbook: Implementing ITIL in practical and auditable steps (First edition revised.). IT Process Institute.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Behr, Kevin, Gene Kim, και George Spafford. The Visible OPS Handbook: Implementing ITIL in Practical and Auditable Steps. First edition revised. Oregon: IT Process Institute, 2010.

Παραπομπή σε μορφή MLA (8th εκδ.)

Behr, Kevin, et al. The Visible OPS Handbook: Implementing ITIL in Practical and Auditable Steps. First edition revised. IT Process Institute, 2010.