Style de citation APA (7e éd.)

Behr, K., Kim, G., & Spafford, G. (2010). The visible OPS handbook: Implementing ITIL in practical and auditable steps (First edition revised.). IT Process Institute.

Style de citation Chicago (17e éd.)

Behr, Kevin, Gene Kim, et George Spafford. The Visible OPS Handbook: Implementing ITIL in Practical and Auditable Steps. First edition revised. Oregon: IT Process Institute, 2010.

Style de citation MLA (8e éd.)

Behr, Kevin, et al. The Visible OPS Handbook: Implementing ITIL in Practical and Auditable Steps. First edition revised. IT Process Institute, 2010.