Behr, K., Kim, G., & Spafford, G. (2010). The visible OPS handbook: Implementing ITIL in practical and auditable steps (First edition revised.). IT Process Institute.
Chicagoスタイル(17版)引用形式Behr, Kevin, Gene Kim, , George Spafford. The Visible OPS Handbook: Implementing ITIL in Practical and Auditable Steps. First edition revised. Oregon: IT Process Institute, 2010.
MLA(8版)引用形式Behr, Kevin, et al. The Visible OPS Handbook: Implementing ITIL in Practical and Auditable Steps. First edition revised. IT Process Institute, 2010.
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