Behr, K., Kim, G., & Spafford, G. (2010). The visible OPS handbook: Implementing ITIL in practical and auditable steps (First edition revised.). IT Process Institute.
芝加哥风格引文Behr, Kevin, Gene Kim, 与 George Spafford. The Visible OPS Handbook: Implementing ITIL in Practical and Auditable Steps. First edition revised. Oregon: IT Process Institute, 2010.
MLA引文Behr, Kevin, et al. The Visible OPS Handbook: Implementing ITIL in Practical and Auditable Steps. First edition revised. IT Process Institute, 2010.
警告：这些引文格式不一定是100％准确.