The visible OPS handbook: implementing ITIL in practical and auditable steps /
| Hlavní autor: | |
|---|---|
| Další autoři: | , |
| Médium: | Kniha |
| Jazyk: | Spanish English |
| Vydáno: |
Oregon:
IT Process Institute,
2010.
|
| Vydání: | First edition revised / |
| Témata: |
Obsah:
- Phase one: stabilize the patient and modify first response
- Phase two: catch & release and find fragile artifacts projects
- Phase three: create a repeatable build library
- Phase four: continual improvement.