The visible OPS handbook: implementing ITIL in practical and auditable steps /
| Prif Awdur: | |
|---|---|
| Awduron Eraill: | , |
| Fformat: | Llyfr |
| Iaith: | Spanish English |
| Cyhoeddwyd: |
Oregon:
IT Process Institute,
2010.
|
| Rhifyn: | First edition revised / |
| Pynciau: |
Tabl Cynhwysion:
- Phase one: stabilize the patient and modify first response
- Phase two: catch & release and find fragile artifacts projects
- Phase three: create a repeatable build library
- Phase four: continual improvement.