The visible OPS handbook: implementing ITIL in practical and auditable steps /
| Hovedforfatter: | |
|---|---|
| Andre forfattere: | , |
| Format: | Bog |
| Sprog: | Spanish English |
| Udgivet: |
Oregon:
IT Process Institute,
2010.
|
| Udgivelse: | First edition revised / |
| Fag: |
Indholdsfortegnelse:
- Phase one: stabilize the patient and modify first response
- Phase two: catch & release and find fragile artifacts projects
- Phase three: create a repeatable build library
- Phase four: continual improvement.