The visible OPS handbook: implementing ITIL in practical and auditable steps /

ग्रंथसूची विवरण
मुख्य लेखक: Behr, Kevin (autor)
अन्य लेखक: Kim, Gene (autor), Spafford, George (autor)
स्वरूप: पुस्तक
भाषा:Spanish
English
प्रकाशित: Oregon: IT Process Institute, 2010.
संस्करण:First edition revised /
विषय:
विषय - सूची:
  • Phase one: stabilize the patient and modify first response
  • Phase two: catch & release and find fragile artifacts projects
  • Phase three: create a repeatable build library
  • Phase four: continual improvement.