The visible OPS handbook: implementing ITIL in practical and auditable steps /
| Hoofdauteur: | |
|---|---|
| Andere auteurs: | , |
| Formaat: | Boek |
| Taal: | Spanish English |
| Gepubliceerd in: |
Oregon:
IT Process Institute,
2010.
|
| Editie: | First edition revised / |
| Onderwerpen: |
Inhoudsopgave:
- Phase one: stabilize the patient and modify first response
- Phase two: catch & release and find fragile artifacts projects
- Phase three: create a repeatable build library
- Phase four: continual improvement.