The visible OPS handbook: implementing ITIL in practical and auditable steps /
| 1. autor: | |
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| Kolejni autorzy: | , |
| Format: | Książka |
| Język: | Spanish English |
| Wydane: |
Oregon:
IT Process Institute,
2010.
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| Wydanie: | First edition revised / |
| Hasła przedmiotowe: |
Spis treści:
- Phase one: stabilize the patient and modify first response
- Phase two: catch & release and find fragile artifacts projects
- Phase three: create a repeatable build library
- Phase four: continual improvement.