The visible OPS handbook: implementing ITIL in practical and auditable steps /
| Autor principal: | |
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| Outros Autores: | , |
| Formato: | Livro |
| Idioma: | Spanish English |
| Publicado em: |
Oregon:
IT Process Institute,
2010.
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| Edição: | First edition revised / |
| Assuntos: |
Sumário:
- Phase one: stabilize the patient and modify first response
- Phase two: catch & release and find fragile artifacts projects
- Phase three: create a repeatable build library
- Phase four: continual improvement.