The visible OPS handbook: implementing ITIL in practical and auditable steps /
| Главный автор: | |
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| Другие авторы: | , |
| Формат: | |
| Язык: | Spanish English |
| Опубликовано: |
Oregon:
IT Process Institute,
2010.
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| Редактирование: | First edition revised / |
| Предметы: |
Оглавление:
- Phase one: stabilize the patient and modify first response
- Phase two: catch & release and find fragile artifacts projects
- Phase three: create a repeatable build library
- Phase four: continual improvement.