The visible OPS handbook: implementing ITIL in practical and auditable steps /
| Glavni avtor: | |
|---|---|
| Drugi avtorji: | , |
| Format: | Knjiga |
| Jezik: | Spanish English |
| Izdano: |
Oregon:
IT Process Institute,
2010.
|
| Izdaja: | First edition revised / |
| Teme: |
Kazalo:
- Phase one: stabilize the patient and modify first response
- Phase two: catch & release and find fragile artifacts projects
- Phase three: create a repeatable build library
- Phase four: continual improvement.