Tim, . M. (2011). ITIL V3 Foundation Complete Certification Kit: Study book and eLearning program. Editorial Emereo Pty Ltd.
Lua i Stíl Chicago (17ú heag.)Tim, Malone. ITIL V3 Foundation Complete Certification Kit: Study Book and ELearning Program. La Vergne: Editorial Emereo Pty Ltd, 2011.
Lua MLA (8ú heag.)Tim, Malone. ITIL V3 Foundation Complete Certification Kit: Study Book and ELearning Program. Editorial Emereo Pty Ltd, 2011.
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