ITIL V3 Foundation Complete Certification Kit: study book and eLearning program /
| 主要作者: | |
|---|---|
| 格式: | 圖書 |
| 語言: | English |
| 出版: |
La Vergne:
Editorial Emereo Pty Ltd,
2011.
|
| 主題: |
書本目錄:
- Common terminology
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- ITIL Foundation exam tips
- Answer for review questions.