ITIL V3 Foundation Complete Certification Kit: study book and eLearning program /
| Egile nagusia: | |
|---|---|
| Formatua: | Liburua |
| Hizkuntza: | English |
| Argitaratua: |
La Vergne:
Editorial Emereo Pty Ltd,
2011.
|
| Gaiak: |
Aurkibidea:
- Common terminology
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- ITIL Foundation exam tips
- Answer for review questions.