ITIL V3 Foundation Complete Certification Kit: study book and eLearning program /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
La Vergne:
Editorial Emereo Pty Ltd,
2011.
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| Subjects: |
Table of Contents:
- Common terminology
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- ITIL Foundation exam tips
- Answer for review questions.