ITIL V3 Foundation Complete Certification Kit: study book and eLearning program /
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
La Vergne:
Editorial Emereo Pty Ltd,
2011.
|
| Schlagworte: |
Inhaltsangabe:
- Common terminology
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- ITIL Foundation exam tips
- Answer for review questions.