Cohen, D. S. (2005). The heart of change field guide: Tools and tactics for leading chance in your organization (Primera edición.). Harvard Business School Press.
Citação norma ChicagoCohen, Dan S. The Heart of Change Field Guide: Tools and Tactics for Leading Chance in Your Organization. Primera edición. Massachusetts: Harvard Business School Press, 2005.
Citação norma MLACohen, Dan S. The Heart of Change Field Guide: Tools and Tactics for Leading Chance in Your Organization. Primera edición. Harvard Business School Press, 2005.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.