User Perception of New E-Health Challenges: Implications for the Care Process
Establishing new models of health care and new forms of professional health-patient communication are lines of development in the field of health care. The onset of the COVID-19 pandemic has accelerated the evolution of information systems and communication platforms to guarantee continuity of care...
| Main Authors: | , , , , |
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| Format: | info:eu-repo/semantics/article |
| Language: | English |
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MDPI
2022
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| Online Access: | http://hdl.handle.net/10835/13601 |
| _version_ | 1789406357114322944 |
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| author | González Revuelta, Esther Novas Castellano, Nuria Gázquez Parra, José Antonio Rodríguez Maresca, Manuel Ángel García-Torrecillas, Juan Manuel |
| author_facet | González Revuelta, Esther Novas Castellano, Nuria Gázquez Parra, José Antonio Rodríguez Maresca, Manuel Ángel García-Torrecillas, Juan Manuel |
| author_sort | González Revuelta, Esther |
| collection | DSpace |
| description | Establishing new models of health care and new forms of professional health-patient communication are lines of development in the field of health care. The onset of the COVID-19 pandemic has accelerated the evolution of information systems and communication platforms to guarantee continuity of care and compliance with social distancing measures. Our objective in this article was, firstly, to know the expectations of patients treated in the healthcare processes “cervical cancer” and “pregnancy, childbirth and puerperium” regarding online access to their clinical history and follow-up in the care process. Secondly, we analyzed times involved in the cervical cancer process to find points of improvement in waiting times when digital tools were used for communication with the patient. A descriptive cross-sectional study was carried out on 120 women included in any of the aforementioned processes using a hetero-administered questionnaire. The analysis of times was carried out using the Business Intelligence tool Biwer Analytics®. Patients showed interest in knowing their results before the appointment with the doctor and would avoid appointments with their doctor if the right conditions were met. Most recognized that this action would relieve their restlessness and anxiety. They were highly interested in receiving recommendations to improve their health status. It was estimated that there was room for improvement in the times involved in the care process, which could be shortened by 34.48 days if communication of results were through digital information access technologies. This would favor the optimization of time, resources and user perception. |
| format | info:eu-repo/semantics/article |
| id | oai:repositorio.ual.es:10835-13601 |
| institution | Universidad de Cuenca |
| language | English |
| publishDate | 2022 |
| publisher | MDPI |
| record_format | dspace |
| spelling | oai:repositorio.ual.es:10835-136012023-04-12T19:29:19Z User Perception of New E-Health Challenges: Implications for the Care Process González Revuelta, Esther Novas Castellano, Nuria Gázquez Parra, José Antonio Rodríguez Maresca, Manuel Ángel García-Torrecillas, Juan Manuel e-health digital health digital communication doctor-patient e-patient Establishing new models of health care and new forms of professional health-patient communication are lines of development in the field of health care. The onset of the COVID-19 pandemic has accelerated the evolution of information systems and communication platforms to guarantee continuity of care and compliance with social distancing measures. Our objective in this article was, firstly, to know the expectations of patients treated in the healthcare processes “cervical cancer” and “pregnancy, childbirth and puerperium” regarding online access to their clinical history and follow-up in the care process. Secondly, we analyzed times involved in the cervical cancer process to find points of improvement in waiting times when digital tools were used for communication with the patient. A descriptive cross-sectional study was carried out on 120 women included in any of the aforementioned processes using a hetero-administered questionnaire. The analysis of times was carried out using the Business Intelligence tool Biwer Analytics®. Patients showed interest in knowing their results before the appointment with the doctor and would avoid appointments with their doctor if the right conditions were met. Most recognized that this action would relieve their restlessness and anxiety. They were highly interested in receiving recommendations to improve their health status. It was estimated that there was room for improvement in the times involved in the care process, which could be shortened by 34.48 days if communication of results were through digital information access technologies. This would favor the optimization of time, resources and user perception. 2022-04-07T17:56:45Z 2022-04-07T17:56:45Z 2022-03-24 info:eu-repo/semantics/article 1660-4601 http://hdl.handle.net/10835/13601 10.3390/ijerph19073875 en https://www.mdpi.com/1660-4601/19/7/3875 Attribution-NonCommercial-NoDerivatives 4.0 Internacional http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess MDPI |
| spellingShingle | e-health digital health digital communication doctor-patient e-patient González Revuelta, Esther Novas Castellano, Nuria Gázquez Parra, José Antonio Rodríguez Maresca, Manuel Ángel García-Torrecillas, Juan Manuel User Perception of New E-Health Challenges: Implications for the Care Process |
| title | User Perception of New E-Health Challenges: Implications for the Care Process |
| title_full | User Perception of New E-Health Challenges: Implications for the Care Process |
| title_fullStr | User Perception of New E-Health Challenges: Implications for the Care Process |
| title_full_unstemmed | User Perception of New E-Health Challenges: Implications for the Care Process |
| title_short | User Perception of New E-Health Challenges: Implications for the Care Process |
| title_sort | user perception of new e-health challenges: implications for the care process |
| topic | e-health digital health digital communication doctor-patient e-patient |
| url | http://hdl.handle.net/10835/13601 |
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