Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations
In recent years, public authorities have invested large amounts of public money in trying to reduce waiting times for consultations and operations with the aim of improving the quality of the healthcare system. Our research aims to analyze the effect of these investments on patient satisfaction thro...
| Main Authors: | , , , |
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| Format: | info:eu-repo/semantics/article |
| Language: | English |
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MDPI
2022
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10835/13912 |
| _version_ | 1789406378091085824 |
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| author | Santos-Jaén, José Manuel Valls Martínez, María del Carmen Palacios-Manzano, Mercedes Grasso Grasso, Mayra Soledad |
| author_facet | Santos-Jaén, José Manuel Valls Martínez, María del Carmen Palacios-Manzano, Mercedes Grasso Grasso, Mayra Soledad |
| author_sort | Santos-Jaén, José Manuel |
| collection | DSpace |
| description | In recent years, public authorities have invested large amounts of public money in trying to reduce waiting times for consultations and operations with the aim of improving the quality of the healthcare system. Our research aims to analyze the effect of these investments on patient satisfaction through the mediating relationship of waiting times for consultations and operations, as well as from a gender perspective. By studying a series of key indicators of the Spanish healthcare system and applying partial least squares structural equation modelling (PLS-SEM), the findings show that the model explains 12.10% of the variance in consultant waiting times, 51.90% in operation waiting times, and 27.00% in patient satisfaction. We found that increased public spending leads to increased patient satisfaction by reducing waiting times. However, no gender-based differences were found. The results provide exciting implications for theory and practice, indicating how policymakers can orient their strategies towards improving patient satisfaction. |
| format | info:eu-repo/semantics/article |
| id | oai:repositorio.ual.es:10835-13912 |
| institution | Universidad de Cuenca |
| language | English |
| publishDate | 2022 |
| publisher | MDPI |
| record_format | dspace |
| spelling | oai:repositorio.ual.es:10835-139122023-04-12T19:05:49Z Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations Santos-Jaén, José Manuel Valls Martínez, María del Carmen Palacios-Manzano, Mercedes Grasso Grasso, Mayra Soledad patient satisfaction healthcare spending healthcare quality consultant waiting times operation waiting times gender perspective partial least squares structural equation modelling(PLS-SEM) In recent years, public authorities have invested large amounts of public money in trying to reduce waiting times for consultations and operations with the aim of improving the quality of the healthcare system. Our research aims to analyze the effect of these investments on patient satisfaction through the mediating relationship of waiting times for consultations and operations, as well as from a gender perspective. By studying a series of key indicators of the Spanish healthcare system and applying partial least squares structural equation modelling (PLS-SEM), the findings show that the model explains 12.10% of the variance in consultant waiting times, 51.90% in operation waiting times, and 27.00% in patient satisfaction. We found that increased public spending leads to increased patient satisfaction by reducing waiting times. However, no gender-based differences were found. The results provide exciting implications for theory and practice, indicating how policymakers can orient their strategies towards improving patient satisfaction. 2022-07-25T09:47:32Z 2022-07-25T09:47:32Z 2022-06-30 info:eu-repo/semantics/article 2227-9032 http://hdl.handle.net/10835/13912 10.3390/healthcare10071229 en https://www.mdpi.com/2227-9032/10/7/1229 Attribution-NonCommercial-NoDerivatives 4.0 Internacional http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess MDPI |
| spellingShingle | patient satisfaction healthcare spending healthcare quality consultant waiting times operation waiting times gender perspective partial least squares structural equation modelling(PLS-SEM) Santos-Jaén, José Manuel Valls Martínez, María del Carmen Palacios-Manzano, Mercedes Grasso Grasso, Mayra Soledad Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations |
| title | Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations |
| title_full | Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations |
| title_fullStr | Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations |
| title_full_unstemmed | Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations |
| title_short | Analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations |
| title_sort | analysis of patient satisfaction through the effect of healthcare spending on waiting times for consultations and operations |
| topic | patient satisfaction healthcare spending healthcare quality consultant waiting times operation waiting times gender perspective partial least squares structural equation modelling(PLS-SEM) |
| url | http://hdl.handle.net/10835/13912 |
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