Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility
This paper aims to analyze whether Corporate Social Responsibility (CSR) can be considered as a mediator variable on the relationship among Information and Communication Technologies (ICT) adoption and SMEs performance in the hotel industry due to the lack of general consensus on the direction of th...
| Main Authors: | , , , , |
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| Format: | info:eu-repo/semantics/article |
| Language: | English |
| Published: |
MDPI
2022
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10835/14017 |
| _version_ | 1789406698970021888 |
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| author | Santos-Jaén, José Manuel León-Gómez, Ana Ruiz-Palomo, Daniel García-Lopera, Francisca Valls Martínez, María del Carmen |
| author_facet | Santos-Jaén, José Manuel León-Gómez, Ana Ruiz-Palomo, Daniel García-Lopera, Francisca Valls Martínez, María del Carmen |
| author_sort | Santos-Jaén, José Manuel |
| collection | DSpace |
| description | This paper aims to analyze whether Corporate Social Responsibility (CSR) can be considered as a mediator variable on the relationship among Information and Communication Technologies (ICT) adoption and SMEs performance in the hotel industry due to the lack of general consensus on the direction of this relationship. Furthermore, future expectations about the economic cycle might be a determining factor in business decision-making. Therefore, we also analyze whether these expectations influence hotel managers to adopt CSR strategies and, indeed, influences on the hotel’s performance. To this end, partial least squares structural equation modeling (PLS-SEM) is applied to a sample of 117 Spanish hotel SMEs. These results have practical implications in considering ICT adoption as a source of competitive advantage that will facilitate the implementation of CSR practices in hotels, thus improving firm performance. |
| format | info:eu-repo/semantics/article |
| id | oai:repositorio.ual.es:10835-14017 |
| institution | Universidad de Cuenca |
| language | English |
| publishDate | 2022 |
| publisher | MDPI |
| record_format | dspace |
| spelling | oai:repositorio.ual.es:10835-140172023-04-12T19:10:08Z Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility Santos-Jaén, José Manuel León-Gómez, Ana Ruiz-Palomo, Daniel García-Lopera, Francisca Valls Martínez, María del Carmen corporate social responsibility future expectations ICT adoption hotel performance partial least square structural equation modelling (PLS-SEM) This paper aims to analyze whether Corporate Social Responsibility (CSR) can be considered as a mediator variable on the relationship among Information and Communication Technologies (ICT) adoption and SMEs performance in the hotel industry due to the lack of general consensus on the direction of this relationship. Furthermore, future expectations about the economic cycle might be a determining factor in business decision-making. Therefore, we also analyze whether these expectations influence hotel managers to adopt CSR strategies and, indeed, influences on the hotel’s performance. To this end, partial least squares structural equation modeling (PLS-SEM) is applied to a sample of 117 Spanish hotel SMEs. These results have practical implications in considering ICT adoption as a source of competitive advantage that will facilitate the implementation of CSR practices in hotels, thus improving firm performance. 2022-10-05T17:50:23Z 2022-10-05T17:50:23Z 2022-10-04 info:eu-repo/semantics/article 2227-7390 http://hdl.handle.net/10835/14017 10.3390/math10193629 en https://www.mdpi.com/2227-7390/10/19/3629 Attribution-NonCommercial-NoDerivatives 4.0 Internacional http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess MDPI |
| spellingShingle | corporate social responsibility future expectations ICT adoption hotel performance partial least square structural equation modelling (PLS-SEM) Santos-Jaén, José Manuel León-Gómez, Ana Ruiz-Palomo, Daniel García-Lopera, Francisca Valls Martínez, María del Carmen Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility |
| title | Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility |
| title_full | Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility |
| title_fullStr | Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility |
| title_full_unstemmed | Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility |
| title_short | Exploring Information and Communication Technologies as Driving Forces in Hotel SMEs Performance: Influence of Corporate Social Responsibility |
| title_sort | exploring information and communication technologies as driving forces in hotel smes performance: influence of corporate social responsibility |
| topic | corporate social responsibility future expectations ICT adoption hotel performance partial least square structural equation modelling (PLS-SEM) |
| url | http://hdl.handle.net/10835/14017 |
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