La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual
In this paper the concept of trust in exchange relationships is analysed, exposing a conceptual model in the context of consumer-retailer relationships. Several measures of trust dimensions are developed, and the proposed trust model is tested through a confirmatory factor analysis of higher order....
| Main Authors: | , , |
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| Format: | info:eu-repo/semantics/article |
| Language: | Spanish / Castilian |
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Esic Editorial
2024
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10835/15053 |
| _version_ | 1789406638879277056 |
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| author | Sánchez Pérez, Manuel Iniesta Bonillo, María Angeles Sáez González, Elvira Del Milagro |
| author_facet | Sánchez Pérez, Manuel Iniesta Bonillo, María Angeles Sáez González, Elvira Del Milagro |
| author_sort | Sánchez Pérez, Manuel |
| collection | DSpace |
| description | In this paper the concept of trust in exchange relationships is analysed, exposing a conceptual model in the context of consumer-retailer relationships. Several measures of trust dimensions are developed, and the proposed trust model is tested through a confirmatory factor analysis of higher order. A sample of 736 units was selected, and data were collected through personal interviewing. Finally, we conclude the importance of trust for retailers and derive strategic and tactical implications for business management. |
| format | info:eu-repo/semantics/article |
| id | oai:repositorio.ual.es:10835-15053 |
| institution | Universidad de Cuenca |
| language | Spanish / Castilian |
| publishDate | 2024 |
| publisher | Esic Editorial |
| record_format | dspace |
| spelling | oai:repositorio.ual.es:10835-150532024-01-10T09:58:12Z La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual Consumer trust in the retailer: developing and testing a conceptual model Sánchez Pérez, Manuel Iniesta Bonillo, María Angeles Sáez González, Elvira Del Milagro Consumer behavior Trust Retailer Structural modeling Retailer-consumer relationships In this paper the concept of trust in exchange relationships is analysed, exposing a conceptual model in the context of consumer-retailer relationships. Several measures of trust dimensions are developed, and the proposed trust model is tested through a confirmatory factor analysis of higher order. A sample of 736 units was selected, and data were collected through personal interviewing. Finally, we conclude the importance of trust for retailers and derive strategic and tactical implications for business management. 2024-01-10T09:58:11Z 2024-01-10T09:58:11Z 1999 info:eu-repo/semantics/article Sánchez Pérez, M., Iniesta Bonillo, M.A., Sáez González, E. (1999). La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual. Revista Española de Investigación de Marketing ESIC, 3(1), 161-182. 1138-1442 http://hdl.handle.net/10835/15053 es Attribution-NonCommercial-NoDerivatives 4.0 Internacional http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess Esic Editorial |
| spellingShingle | Consumer behavior Trust Retailer Structural modeling Retailer-consumer relationships Sánchez Pérez, Manuel Iniesta Bonillo, María Angeles Sáez González, Elvira Del Milagro La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual |
| title | La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual |
| title_full | La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual |
| title_fullStr | La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual |
| title_full_unstemmed | La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual |
| title_short | La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual |
| title_sort | la confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual |
| topic | Consumer behavior Trust Retailer Structural modeling Retailer-consumer relationships |
| url | http://hdl.handle.net/10835/15053 |
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