La confianza del consumidor en el minorista: desarrollo y contraste de un modelo conceptual

In this paper the concept of trust in exchange relationships is analysed, exposing a conceptual model in the context of consumer-retailer relationships. Several measures of trust dimensions are developed, and the proposed trust model is tested through a confirmatory factor analysis of higher order....

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Hlavní autoři: Sánchez Pérez, Manuel, Iniesta Bonillo, María Angeles, Sáez González, Elvira Del Milagro
Médium: info:eu-repo/semantics/article
Jazyk:Spanish / Castilian
Vydáno: Esic Editorial 2024
Témata:
On-line přístup:http://hdl.handle.net/10835/15053