User's claims, an instrument to evaluate nursing
The survey of the health care quality through the analysis of claims is an accredited tool in the biography consulted. Although users´ assessments concerning nurses are usually positive, complaints are nevertheless increasing through different ways. Our objectives are to study both, the user's...
| Main Authors: | , |
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| Format: | info:eu-repo/semantics/article |
| Language: | English |
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FUNDACIÓN INDEX
2014
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| Online Access: | http://hdl.handle.net/10835/2629 |
| _version_ | 1789408394112663552 |
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| author | Fernández-Sola, Cayetano Granero Molina, José |
| author_facet | Fernández-Sola, Cayetano Granero Molina, José |
| author_sort | Fernández-Sola, Cayetano |
| collection | DSpace |
| description | The survey of the health care quality through the analysis of claims is an accredited tool in the biography consulted. Although users´ assessments concerning nurses are usually positive, complaints are nevertheless increasing through different ways. Our objectives are to study both, the user's perception of our deficiencies and the professionals´ attitude with their patients. We propose an observable evaluation through the analysis of documents (claims presented by radiology service users from January 2000 to September 2003 and reported by the nursing department, as well as the supervisor´s reports to the management of the hospital). Most of the claims denounce: delay in the appointments, lengthy periods of waiting, incorrect manners, insufficient information, bad professional praxis, lost of explorations, lack of material, etc. We agree on the revised surveys that the claims are valid as indicators of a deficient assistance and in their systematic study to detect and to correct organisational, structural defects, etc. The changes we have embarked on will not be useful if no other changes in the relationship professional/patient take place, which starts by "knowing what they say to us". |
| format | info:eu-repo/semantics/article |
| id | oai:repositorio.ual.es:10835-2629 |
| institution | Universidad de Cuenca |
| language | English |
| publishDate | 2014 |
| publisher | FUNDACIÓN INDEX |
| record_format | dspace |
| spelling | oai:repositorio.ual.es:10835-26292023-04-12T19:17:35Z User's claims, an instrument to evaluate nursing Reclamaciones del usuario. Un instrumento evaluador de los cuidados enfermeros. Fernández-Sola, Cayetano Granero Molina, José The survey of the health care quality through the analysis of claims is an accredited tool in the biography consulted. Although users´ assessments concerning nurses are usually positive, complaints are nevertheless increasing through different ways. Our objectives are to study both, the user's perception of our deficiencies and the professionals´ attitude with their patients. We propose an observable evaluation through the analysis of documents (claims presented by radiology service users from January 2000 to September 2003 and reported by the nursing department, as well as the supervisor´s reports to the management of the hospital). Most of the claims denounce: delay in the appointments, lengthy periods of waiting, incorrect manners, insufficient information, bad professional praxis, lost of explorations, lack of material, etc. We agree on the revised surveys that the claims are valid as indicators of a deficient assistance and in their systematic study to detect and to correct organisational, structural defects, etc. The changes we have embarked on will not be useful if no other changes in the relationship professional/patient take place, which starts by "knowing what they say to us". 2014-02-24T10:48:57Z 2014-02-24T10:48:57Z 2004-04 info:eu-repo/semantics/article Fernández Sola C, Granero Molina J. User's claims, an instrument to evaluate nursing. Index de Enfermería [Index Enferm] (digital edition) 2004; 47. In </index-enfermeria/47revista/47e21-25.php> 1699-5988 http://hdl.handle.net/10835/2629 en http://www.index-f.com/index-enfermeria/47revista/47e21-25.php info:eu-repo/semantics/openAccess FUNDACIÓN INDEX |
| spellingShingle | Fernández-Sola, Cayetano Granero Molina, José User's claims, an instrument to evaluate nursing |
| title | User's claims, an instrument to evaluate nursing |
| title_full | User's claims, an instrument to evaluate nursing |
| title_fullStr | User's claims, an instrument to evaluate nursing |
| title_full_unstemmed | User's claims, an instrument to evaluate nursing |
| title_short | User's claims, an instrument to evaluate nursing |
| title_sort | user's claims, an instrument to evaluate nursing |
| url | http://hdl.handle.net/10835/2629 |
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