Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals’ perceptions about the implementation of video...
| Main Authors: | , , , , , |
|---|---|
| Format: | info:eu-repo/semantics/article |
| Language: | English |
| Published: |
MDPI
2020
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10835/8344 |
| _version_ | 1789408418159656960 |
|---|---|
| author | Jiménez Rodríguez, Diana Santillán García, Azucena Montoro Robles, Jesús Rodríguez Salvador, María del Mar Muñóz Ronda, Francisco José Arrogante, Óscar |
| author_facet | Jiménez Rodríguez, Diana Santillán García, Azucena Montoro Robles, Jesús Rodríguez Salvador, María del Mar Muñóz Ronda, Francisco José Arrogante, Óscar |
| author_sort | Jiménez Rodríguez, Diana |
| collection | DSpace |
| description | In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals’ perceptions about the implementation of video consultations. Based on the testimonies of 53 professionals, different categories emerged related to the four identified themes: benefits of video consultations (for professionals, patients, and the health system, and compared to phone calls), negative aspects (inherent to new technologies and the risk of a perceived distancing from the professional), difficulties associated with the implementation of video consultations (technological difficulties, lack of technical skills and refusal to use video consultation among professionals and patients), and the need for training (technological, nontechnical, and social-emotional skills, and adaptation of technical skills). Additionally, the interviewees indicated that this new modality of health care may be extended to a broader variety of patients and clinical settings. Therefore, since video consultations are becoming more widespread, it would be advisable for health policies and systems to support this modality of health care, promoting their implementation and guaranteeing their operability, equal access and quality. |
| format | info:eu-repo/semantics/article |
| id | oai:repositorio.ual.es:10835-8344 |
| institution | Universidad de Cuenca |
| language | English |
| publishDate | 2020 |
| publisher | MDPI |
| record_format | dspace |
| spelling | oai:repositorio.ual.es:10835-83442023-04-12T19:20:55Z Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management Jiménez Rodríguez, Diana Santillán García, Azucena Montoro Robles, Jesús Rodríguez Salvador, María del Mar Muñóz Ronda, Francisco José Arrogante, Óscar clinical skills COVID-19 healthcare providers implementation interpersonal skills perception qualitative research telemedicine training video consultation In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals’ perceptions about the implementation of video consultations. Based on the testimonies of 53 professionals, different categories emerged related to the four identified themes: benefits of video consultations (for professionals, patients, and the health system, and compared to phone calls), negative aspects (inherent to new technologies and the risk of a perceived distancing from the professional), difficulties associated with the implementation of video consultations (technological difficulties, lack of technical skills and refusal to use video consultation among professionals and patients), and the need for training (technological, nontechnical, and social-emotional skills, and adaptation of technical skills). Additionally, the interviewees indicated that this new modality of health care may be extended to a broader variety of patients and clinical settings. Therefore, since video consultations are becoming more widespread, it would be advisable for health policies and systems to support this modality of health care, promoting their implementation and guaranteeing their operability, equal access and quality. 2020-07-21T06:59:35Z 2020-07-21T06:59:35Z 2020-07-15 info:eu-repo/semantics/article 1660-4601 http://hdl.handle.net/10835/8344 en https://www.mdpi.com/1660-4601/17/14/5112 Attribution-NonCommercial-NoDerivatives 4.0 Internacional http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess MDPI |
| spellingShingle | clinical skills COVID-19 healthcare providers implementation interpersonal skills perception qualitative research telemedicine training video consultation Jiménez Rodríguez, Diana Santillán García, Azucena Montoro Robles, Jesús Rodríguez Salvador, María del Mar Muñóz Ronda, Francisco José Arrogante, Óscar Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management |
| title | Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management |
| title_full | Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management |
| title_fullStr | Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management |
| title_full_unstemmed | Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management |
| title_short | Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management |
| title_sort | increase in video consultations during the covid-19 pandemic: healthcare professionals’ perceptions about their implementation and adequate management |
| topic | clinical skills COVID-19 healthcare providers implementation interpersonal skills perception qualitative research telemedicine training video consultation |
| url | http://hdl.handle.net/10835/8344 |
| work_keys_str_mv | AT jimenezrodriguezdiana increaseinvideoconsultationsduringthecovid19pandemichealthcareprofessionalsperceptionsabouttheirimplementationandadequatemanagement AT santillangarciaazucena increaseinvideoconsultationsduringthecovid19pandemichealthcareprofessionalsperceptionsabouttheirimplementationandadequatemanagement AT montororoblesjesus increaseinvideoconsultationsduringthecovid19pandemichealthcareprofessionalsperceptionsabouttheirimplementationandadequatemanagement AT rodriguezsalvadormariadelmar increaseinvideoconsultationsduringthecovid19pandemichealthcareprofessionalsperceptionsabouttheirimplementationandadequatemanagement AT munozrondafranciscojose increaseinvideoconsultationsduringthecovid19pandemichealthcareprofessionalsperceptionsabouttheirimplementationandadequatemanagement AT arroganteoscar increaseinvideoconsultationsduringthecovid19pandemichealthcareprofessionalsperceptionsabouttheirimplementationandadequatemanagement |